We developed a modern and easy-to-use customer service application for the retail natural gas service of NKM National Utilities, which is one of the most downloaded and actively used customer service applications in Hungary. Creating optimal performance for all platforms and a variety of devices was a challenge, as the app’s user base covers the majority of the population.
Features include bill payment, e-invoice requests, reporting meter reading and querying their data, as well as viewing and downloading invoices. Users can easily manage their affairs, as it is possible to add multiple users to one account and the app also sends alert notifications when bills are due, just like for the meter reading periods.
The application was downloaded by more than 176,000 people and has a monthly 91,000 user activity. Since its release the app has been working flawlessly on both Android and iOS platforms. We have been cooperating with our client in related operational and improvement tasks ever since.